You have questions, we'll try to have the answers - if you can't find the answer here, please email us at email@example.com.
Do you have a wholesale program?
The short answer is yes. Since launching Shuswap Soul, we have had a number of inquiries about selling Shuswap Soul clothing in shops around the lake. And so we have found a super awesome local shirt screen printer and we are excited to work with retailers from Chase to Sicamous and everywhere in between. Send us an email and we'll share the details.
Do you have more than one design?
We are really excited to have a few awesome designs! We come out with new designs a few times a year. We always have new stuff on the way, sign up to our mailing list and you will be the first to know about new products, designs and promotions.
What is your return policy?
We want you to LOVE your Shuswap Soul gear. If you happen to buy something that doesn't quite fit right, let us know and we will work with you to try to find a solution.
So here's the deal. We're happy to exchange apparel within 30 days of purchases from our online store. To be eligible for a return your item must be unworn in the same condition that you received it. Please email us at firstname.lastname@example.org and let us know what you are returning and the product(s) and size(s) you would like to exchange for. Refunds will be processed once the item is returned to us and will be for the amount of the item exchanged. Shipping costs will not be refunded. Exchanges can take a few weeks as we may have to order the replacement from our suppliers.
Customers are responsible for shipping costs for refunds and exchanges. If you are shipping an item over $75 we suggest using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. We will send you a note as soon as we get it.
if you are looking to return something you purchased from one of the stores which carry Shuswap Soul, please contact the store directly.
Where can I buy Shuswap Soul clothing?
On Alex in downtown Salmon Arm carries a wide selection of inventory year round. To find out where to buy Shuswap Soul clothing in the summer, check our complete listing of local stores and marinas here.
Where is Shuswap Soul clothing made?
All of our screened clothing is printed in the Shuswap by a local printer in Blind Bay. We source our hoodies, sweaters, tees and tanks from a few different Canadian wholesalers who source their products from around the world. We are very excited to have some hoodies and sweaters which are made in Canada.
When did Shuswap Soul start?
It was started in early 2018 - the full backstory is here.
Do you work with influencers?
We know there are lots of people who love the Shuswap as much as we do. You can find information about our ambassador and content creator program here.
What is the best flavour of ice cream?
Tiger Tiger with Black Cherry as a close second.